10 Best Customer Journey Mapping Tools for …
https://www.hotjar.com/customer-journey-map/tools/
Very useful for when you need real-time collaboration capabilities. UXPressia is also a good option if you're looking for a customer journey map template to help you get started. 3. Smaply. What it is: a mapping tool for the complex customer journey. How it’s used: Smaply is a great tool for understanding channel usage and backstage processes. It lets you create a repository of customer insights, including images, PDF files, and even audio files to link all together and get a full overview ...
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