Keyword Analysis & Research: customer journey map online

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Why use a customer journey map?

Customer Journey Map is a powerful technique for understanding what motivates your customers - what their needs are, their hesitations, and concerns. Although most organizations are reasonably good at gathering data about their customers, data alone fails to communicate the frustrations and experiences the customer experienced.

What does it mean to map the customer journey?

What is a customer journey map? A customer journey map, also known as a user journey map, is a visual representation of the path a user takes from beginning to end in accomplishing a specific goal with your product.

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