Keyword Analysis & Research: customer journey map plantilla

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Frequently Asked Questions

How do I use a customer journey map template?

You can create your CJM with Miro’s free Customer Journey Map template and customize it according to your brand or product needs. When creating your own CJM template, remember to define the scope, what touchpoints you want to analyze, and who inside your organization has ownership of which step.

What is the customer journey?

The customer journey is the process by which a customer interacts with a company in order to achieve a goal. Today's consumers interact with brands in ways that are tricky to pin down.

How to create a visual map of your customers?

A fanatic way to do this is by creating a visual map representation of each customer. This could be something as simple as a well-researched headshot. Or as complex as a mood board that explains their hopes, dreams, and motivations in a visual way. Speed up your workflow and get buy in from colleagues and bosses.

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