How to Create a Customer Journey Map: Template & Guide - Hotjar
https://www.hotjar.com/customer-journey-map/
WebJul 19, 2023 · A customer journey map (CJM) is a visual representation of how customers interact with and experience your website, products, or business across multiple touchpoints. By visualizing the actions, thoughts, and emotions your customers experience, a customer journey map helps you better understand them and identify the pain points …
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