Customer relationship management: digital …
https://www.tandfonline.com/doi/full/10.1080/1331677X.2019.1676283
WebJan 21, 2020 · CKM (customer knowledge management) refers to organisational performance, and, more specifically, to the currently observable, CRM-related set of … Author: Hermenegildo Gil-Gomez, Vicente Guerola-Navarro, Raul Oltra-Badenes, José Antonio Lozano-Quilis Publish Year: 2020
Author: Hermenegildo Gil-Gomez, Vicente Guerola-Navarro, Raul Oltra-Badenes, José Antonio Lozano-Quilis
Publish Year: 2020
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