What is ITSM? - IT Service Management - ServiceNow
https://www.servicenow.com/products/itsm/what-is-itsm.html
WebITSM is an approach to managing end-to-end IT delivery. Fully comprehensive, ITSM assists IT teams in the provisioning of all relevant IT services, including the planning, designing, building, implementing, deployment, improvement, and support for customers, employees, and other stakeholders.
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