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Frequently Asked Questions

Will spectrum mobile pay off my phone?

We’ll pay it off. Get a new phone and we’ll pay off your current phone and service contracts – up to $650 per line or $350 in early termination fees, via virtual prepaid card and trade-in credit. Allow 8 weeks. Trade-in credit applied to bill.

Does spectrum have cell phone service?

Spectrum Mobile doesn’t actually own its own cellular network. Instead, it uses Verizon Wireless’s cell phone towers to power its mobile service. That’s good news for Spectrum Mobile customers. Verizon’s network has the strongest network in the country, offering 4G LTE coverage even in rural pockets of the country. We’ll talk more ...

Are spectrum mobile phones unlocked?

The devices do not ship unlocked. In fact, Spectrum won't unlock the devices until 60 days have passed. So, PSA: if you want to BYOP by buying a phone, swapping the SIM card and then selling the device you'll need to buy a device, activate it, hold onto it for 60 days, then sell it. Hopefully my lesson learned saves someone else some agony (and $).

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